September 23rd, 2004

Filed under:
Mixed Bag
4 Comments »

No Letter of Apology from UPS

I promise that this is my final posting on the trials and tribulations of my UPS shirt. While they’re going to hand over the cash, the word from the corporate office is nothing in writing. I spoke to the local security supervisor, who told me this. Here’s an excerpt from our conversation:

HIM: We’ve got nothing to apologize for.
ME: How about failing to hold on to company property?
HIM: Well, I was in the RCMP for 21 years and I’ve got six full uniforms at home. I could sell them or give them away.
ME: Right, well, you’ve wasted my time.
HIM: Have you?
ME: Excuse me if resolving your sartorial crisis isn’t my top priority.

That’s kind of alarming about those RCMP uniforms. Regardless, UPS has decreased somewhat in my estimation. Let me encourage you, my dear readers, to ship by some other service the next time you’ve got an outgoing package.

Comments: 4 Responses so far

filmgoerjuan
September 23rd, 2004
11:48 pm

Sorry, I thought the apology was part of the deal for your returning the shirt?

Should this new development not cancel this deal?

Reply

Darren
September 24th, 2004
8:05 am

Like I said, you’ve got to pick your battles.

Reply

Jeff
September 24th, 2004
12:04 pm

In the words of Bill Lumberg “I’m gonna have to go ahead and uh, disagree with you there”.

I think that UPS, in protecting their identity, is doing it’s best to maintain consumer confidence in their brand and the agents that represent them. I applaud their efforts and their attempt to take this seriously.

If you wanted to keep the shirt, I would also applaude you for, upon initial contact with UPS, explaining that the shirt was accidentally burned, (stained, shredded, whatever) and had since been discarded.

I think asking for the shirt back and paying you for it was professional and courteous. In you’re words “They didn’t throw lawyers at me–the guy just called me up and we reached an agreement.”

A written apology seems a little over the top. (and yes, that the caller should not have agreed to that in the first place only to back down, I just don’t think that makes UPS a bad company)

Reply

Darren
September 24th, 2004
12:13 pm

Jeff: I’m going to apply the only-somtimes-correct ‘the customer’s always right’ maxim here. What does a letter of apology cost them? Very little, and it keeps me happy. Who am I? I’m a potential customer who they’ve inconvenienced.

Additionally, I didn’t say they were a bad company, merely that I’d recommend using somebody else. I have little opinion of any shipping company, so this has become a differentiator for me. In other words, all other things being equal, don’t ship with UPS.

Reply

Add a comment