DarrenBarefoot.com

Am I the ONLY human to ever have a good experience with Telus?

It was Rogers ATT that sent me over the screaming deep end with crap service, not sending bills, wierd cut offs of service, you name it. Dealing with telus has been blissfully painless.

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Funny you should post this today - I had to make two calls to Telus tech support for an outgoing email issue. The first rep was fine, the second lectured my on how crappy SMTP was, and got positively crusty with me when I pointed out that something that works tens of millions of times a day isn’t exactly crappy. Then, after the problem was fixed, he went on to blame my router, which was completely incorrect, and further lectured me on the diagnosis process, asking if I understood logic. I hung up on him.

I tried switching to Shaw last week. They sent a person out whom they promised would ‘get me all set up’. This dork only knew how to plug in a cable modem and insisted he had to take my dsl modem with him, which I wouldn’t let him do until he got me online. He said, and I quote precisely, “I know nothing about networking.”

So for the time being I’m stuck with Telus, which I utterly despise, and Shaw which I can’t possibly respect. This is the telecom business in the 21st century: mouthy, incompetent and half-assed. The future had better be friendly, because the present with these two companies is shit.

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I can’t believe TBayTEL was looking to form an alliance with them. The board even fired the CEO who knew how bad of an idea it was.

Of course it was all a plot to mess up the company so they could buy it at a cheap price.

Brian.

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The one absolute advantage that Telus has over Shaw Digital Phone is that if the power should fail, with Telus you can still pick up the phone and call your power corp and tell them the power is out.

With Shaw Digital Phone you’re up shit creek.

Does Telus advertise this? Nope. Instead we get ads with colorful lizards and girls singing the virtues of ‘hippopotamuses’.

Doesn’t anybody sell product anymore? Or are we to cheerily consume the pablum the branding gurus keep feeding us?

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Re:Dork from Shaw saying, “I know nothing about networking.” Why would you expect him to know something about networking since Shaw does not support networking and the Shaw technicians are not trained in networking? He probably does know something about networking but he is probably a pieceworker and doesn’t want to waste his time dealing with your networking quetions. It sounds like you rejected the Shaw internet simply because he wouldn’t set up your network? You probably would have been happy with it and since you are so well versed in networking compared to the Shaw guy you would have had no problem setting up your network on your own. Right?

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After reading some of these comments, and comparing the troubles and absolute rip off charges and service I have had with with TELL US, I have come to the conclusion that fish in a barrel are the best customers because they have no options, PERIOD. They are entirely dependant on what happens to them, and after a few days of good treatment and warm and fuzzy animal ads they’d come to think maybe TELL US do like animals, I’ll be allright….if they keep feeding me…

The whole lack of infrastructure and service of it for the price you are paying is OUR biggest problem. As a corporation when THEY have fish in a barrel customers, when YOU cant get through to dial up internet help for an estimated 30 minutes, and YOU have to use your cell phone to make that call so you dont tie up your phone line, and YOU cant keep from dropping the call to telus immobility to find out why YOU paid 20 minutes of air time while on hold to internet help, and then dropped the call to telus internet help. It will go on like that until they have some competition. Unfortunately, that means smaller communities and rural like me and many of you, get crapped on until the 2007 deregulation walks up to TELL US and bites them in the ass. I suspect that only then will things start to repair, because its going to have to get alot worse, or have any stiff competition before they hit the bottom to get better. Competition will fix TELL US in the end. I look forward to it. Lastly, isn’t it kind of weird when people wonder about the cost of insuring their homes and cars etc, people think thats a rip off, and it is….until you compare your telus bill to it.

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I am a new dissatisfied customer of TELUS. When making a move from one house to the next, I got talked into switching from Shaw to Telus for Internet service, and I changed my mind a few days after and cancelled the service. They say I never cancelled the service, even after I mailed the modem back to them (which I received in the mail). I have been in dialogue over email for the past two months now and they insist that I hooked up my computer to the telus line, which I didn’t. After I moved into my new house, I had Shaw Cable install all new cable lines to hook me back up with them as I have been very happy with their service. Telus has been charging me for months and months of Internet service which I have never used or hooked up and they INSIST that I used their internet service. Telus sucks! They don’t listen to customer’s complaints and I just got an email saying that they will not take that portion off my bill because I used their service when I have been using Shaw Cable all along. I refuse to pay for something I never received services for. I cancelled my landline as a result, and am waiting for Shaw Cable to get their phone lines set up because I have always had great customer service from them when I do have issues with their cable line. (When I do call there, I am usually with a CSR within 5 minutes and they are ALWAYS helpful, unlike TELUS.) Who else can I complain to? I am at a loss for what to do, because I am not going to pay for a service I never received and they insist on charging me for internet service. TELUS SUCKS! (Sorry, I need to vent, I just wrote a lengthy email to telus before I found this site, and I am feeling totally frustrated with their loyalty to loyal customers, of which I was since 1984.)

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Telus is full of a bunch of clerks and jerks,,, I am cancelling my HTC4000 PDA account, my Sierra Wireless Aircard, and my V-710 cell phone,,, I guess I may as well cancel the house phone too. I think Shaw has the better product,, and now that the Canadian Dollar is at par with the US, I can get a better deal with a US carrier
FUCK YOU TELUS!!!!

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First off,

I don’t represent TELUS, just giving my personal opinion. I’ll let you know that I used to work for Telus, in the Loyalty and Retention for land-line and internet. I understand that sometimes some of our reps (esp. offshore) can be frustrating to speak to. trust me we aren’t a fan either sometimes(most of the time they cant get our names right, let alone the issues the client is having). I personally put myself in customers shoes everyday, and to be honest sometimes I think I would be more frustrated than they are. I know that legally if we cant verify someone on the account we can not make changes. Whether tha be by SIN, DL or your acct number. So in someone like “pat’s” case i would completely understand. So you know just because you send the modem back does not mean its cancelled. many people already have dsl modems and they do not feel like they should be responsible for a new one so they send it back. It does not automatically cancel the account, nor after a promotion for example, 3 mos free cancel immediately after without you calling in to cancel.

In davids case though, I have no sympathy for you. TELUS gave you a virus? no, they didnt. You managed to get that all on your own. Viruses have NOTHING to do with your ISP. I’m not entirely sure what you meant by saying we cost you a portable DVD player by blocking a number from porting over? makes no sense to me. And by law we have to make that available, however there are some circumstances where it isnt possible.

I’m not saying TELUS or any other telecommunications company doesnt have its flaws. I’m an employee and I still have issues with my bill being double charged etc. Like a normal human being I call in inquiring, not screaming about the charges.

My point here is I understand telecommunication companies have flaws and sometimes seem like they are ‘out to get you’ with outlandish charges and fees. You should be aware with (at least TELUS) there are ways around those fees by going into specific bundles etc. that 90% save money in the first place. We try to be proactive about this but we have an extremely large client base and when we try to contact to save money on your billing or update it to make sure you’re happy where you are at, I’d say 70% either hang up on us or scream at us, Then end up calling a week later because its too expensive to cancel all services etc.

IDK, I’m just trying to put this in my perspective and like I said there are some situations where I can completely relate to the client because of their issues. Its people like ‘TELUS gave me a virus’ that are just ignorant and are looking to blame anyone but themselves. If you have any questions for me and can ask in a decent manner I will try my best to answer them for you as best I can.

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Tel US or telus as some call it , has kept Cherryville B.C. in the dark ages with the worst phone line and internet service Ive ever seen .A couple days away from 2008 and we are lucky to get third world dial-up speeds. 26.4 kps is usally 28.8 is the best ive everseen in connect at.
Telus has given us the runaround for 10 years,saying it was are lines ,our modem our computer.After spending thousands of dollars to upgrade everything all we get is 26.4 or 28.8 kps when we connect.Cherryville is not on any waiting list to upgrade our lines or get the town hi-speed.
Atleast they could have told us that spending all that cash to upgrade our lines ,computers,modems etc. was useless. Now I know how corupt and uncareing that company will always be.
And the c.r.t.c. is as useful as a little girl sobbing in the corner.
Class action law suit maybe the only way to get what we pay for.

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biggerbrain Reply:
March 30th, 2009 at 5:47 am

Outlying areas used to have 14.4 dialup until CRTC forced Telus to “upgrade” to 28.8
Outlying areas wll not get 56k in our lifetime.
We still have to pay the same price as 56k tho.

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My nightmare with Telus began years ago.
I use to be a shaw internet customer, then one day telus called me with this wonderful DSL rate of only 19.99 a month! So I took it. They were a month late in sending my modem. I had to call again to get my modem sent, apparently the first person I signed up with forgot to send it. Then they started to bill me 29.99 for my internet instead of the 19.99 they telemarketed to me. It took me 6 months to final get some action over this mistake, they gave me 3 months free internet in return, I took it because I basically had given up at this point and it came as a surprise when they called me with this news. This wasn’t too bad compared to the other things telus has done.

A couple years later I decided to disconnect because I was moving and I wanted to buy a new computer before hooking up with telus again. After moving telus ran the IPod promo so I took the 3 year contract. No problem right? A month later they debited 600 dollars from my bank account causing my insurance payment to bounce. I called to ask them WTF was happening. They said I cancelled my internet and that was my cancellation free. I had never cancelled. I explained this to them and told them I was using my internet right then to look at my bank account. They said they were sorry and that I was going to have to fill out a claim to get my 600 dollars back! This was not my fault, it was complete and utter negligence on their part. After pointing this out and getting a supervisor to talk to me they promised to return the money within a week, which they did, but I was still out my 30 dollar overdraft fee that should have never happened.

2.5 years pass and I move. I called Telus on Oct 24th to have my internet moved to my new place for Oct 29th. they said it was no problem, but it didn’t happen. I called on Oct 31st and was told my internet would be on within 24 hours, it didn’t happen. I called on Nov 3rd and spoke to a supervisor who gave me a discounted rate over my trouble and told me it would be on for the 4th and I didn’t have to worry. Of course it didn’t happen. I called them at 5:50pm on the 4th to only be told my new hook up date would be Nov 20th. How can they treat people like this. I could have already been connected with Shaw.

Telus treats you like crap if you sign a contract. they don’t care about customer service because they have you locked in.

I am changing my internet to shaw in 6 months when my contract runs out. I am changing my cell phone from Telus too. I dont own a land line and I won’t because the only choice is telus.

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My problems with Tell Us started last month when i got my bill.
The bill is over $1000.00, so of course i called Tell Us about this .
I should mention that i have 4 cell phones through them.
Tell Us informed me that half of the charges are due to ring tone downloads,web browsing and music downloads,and of course my monthly charges.
These charges are being billed from two phones on my account whom belong to my 2 daughters.

About six months ago when i first noticed these charges on my account i called telus to see if i could put a block on these types of downloads and was told that yes they could do this and at no charge mind you.
So 2 months go by ,and again ,same charges on my account.
So again i call telus,and ask what is going on.
They informed me that these blocks can be circumvented if the user knows how.
So again i ask for a block .
And again they say they will accommodate.
And yes i have had some major talks about this with my daughters but kids are kids.
So now i get this bill at over 1000 big bucks.
i call telus ,they tell me that some of these charges are from ring tones and web browsing AGAIN.FUCK THIS SHIT.
They tell me that the will cut the download charges by half,big woop.
So now i have to make payment arraignments.
My payment arraignments are not acceptable at 150 by weekly for a 1000.00 bill.
That’s 300 bucks a month.
So if i can’t make more than this which according to them the payments should be 325 by weekly they will cancel my account and i’d be stuck with a 1600.00 cancellation fee above and beyond the charges on my account.
i have since made 2 payment of 150.00 which bring my balance down to about 700 or 800 buck .
I have always kept my account with telus in good standing,then this happens and they are after my money like the vultures that they are.
Once this is paid and my contract is over with these dick heads i will be looking for another provider.
If anyone is looking for which cell provider NOT TO GO WITH ,telus is it.

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Telus ripped me off to the tune of over $900.00. While traveling in China I had my telus phone and turned it on once a day to see if my kids had texted me. I had a phone in my apartment and bought calling cards to call Canada. I never used the cell phone, but a Chinese cell phone company picked up the signal and I was billed over $900 for calls I allegedly made while in China. Who would be that stupid? Including a 30 minute call made FROM my cell phone TO my cell phone. My cell phone number is listed in my directory in case I lose my phone, along with my home number.

Telus said I must have been calling voice mail, WHO would be on voice mail for half an hour? And I cancelled the voice mail before I went to China. Telus then said well obviously you called yourself, somehow.

This Chinese company went through my directory and billed calls to the numbers listed.

Had I made the calls I was billed for I would have, for example, been calling my lawyer at his office, at 3 AM Cdn time. I was billed for a dozen calls to this number at 3 AM Cdn time.

Telus flatly refused to remove the charges, most were billed during the hours I was actually teaching ESL at a local school.

They told me pay the bill or it goes on your credit report and you still have 2 yrs left in your contract, unless you want to buy it out but you still have to pay the bill. I am living on a fixed income, disability pension, this is my ENTIRE pension cheque for one month.

The CRTC has to put a stop to Telus ripping off people, they are just criminals victimizing innocent people. I am switching to Shaw phone for the house phone.

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nice post Darren. Now why would they send that site a cease-and-desist? Are you perchance an employee of Telus and just trying to make them look bad?

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I have telus tv and internet for over two years. On average tv is down every two weeks and internet is down every week. Iam so mad at them and I can’t wait till my contract is over. Fuck telus. I have never seen anyone in mylife being happy with telus.they got me into so much trouble that it’s gonna take me hours to write them up. But I’ll start writing as soon as they fix my internet cause I can’t type fast on my phone.

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