darrenbarefoot.com

A couple of weeks ago, we had a, uh, business boo-boo at Capulet Communications. It was all resolved happily, but we had amends to make. Our friend and office mate Sam recommended ACME Humble Pie. They send apology pies, boxed up in nice looking crates, to anybody in Canada. You can even customize the text on the packing confetti that the pie nestles in.

We gave them a try, and were blown away by their customer service. They were reponsive and professional in handling our order. They called ahead to ensure the pie recipient was in the office. Then they called me back to let me know how the delivery had gone. That’s maybe a bit hands-on for me–I’m something of a hermit–but it’s great service.

What isn’t great, I must say, is their website. It’s Flashtastic, with a splashtastic intro page. That’s not a deal-breaker, but the interface itself is. It’s whimsical and fun, certainly, but incredibly cluttered and difficult to use. In fact, I didn’t even spot the ordering icon–the lady (?) on the phone–at all. I just assumed I couldn’t order online, and called them.

This entry was posted on Wednesday, February 8th, 2006 at 10:43 am and is filed under Mixed Bag. Tag Testing Project: No Tags. Photo by . You can skip to the end and leave a response, or trackback from your own site. If you don't see your comment within a day or so, drop me an email. Sometimes my comment spam filter gets overly zealous.