I Want a Customer Service Blog Aggregator
Call me kooky, but I find wacky customer service stories pretty amusing. Maybe it’s because I spent years working at Tourism Victoria, the Horseshoe Bay Boathouse and Recreation Oak Bay when I was in high school and university.
I was pleased, then, that Tod pointed me to Public Radio Slave. He’s a phone answerer at a public radio station and must handle weird and wonderful calls from listeners. Here’s an example:
“Hello, I was just listening, and I heard the announcers talking about who won the medal in the figure skating.”
“Yes, that was the last story on All Things Considered.”
“WHY WOULD THEY DO THAT? WHY WOULD THEY SPOIL IT FOR EVERYONE? I WANTED TO WATCH IT ON TV TONIGHT!! THEY SAID THE JAPANESE WON!!”
I’ve always said that I’d rather read a corporate blog by a burger-slinger at the drive-in window on Friday night than the McDonald’s CEO. Somebody should build a site that aggregates and rates all the blogs written by customer service workers.

April 25th, 2006 at 4:54 pm
“Somebody should build a site that aggregates and rates all the blogs written by customer service workers.”
Yes, I agree with you and hopefully there will be a comprehensive Customer Service Blog Aggregator by any major blog networks.
April 25th, 2006 at 8:04 pm
That’s one funny example. Thanks for the smile :)
May 18th, 2006 at 3:24 am
I too love to see a different approach to customer service and great examples of good service.
Wnat a way of assessing how good a hotel is? Look for shower caps - http://the-warren.com/blog/?p=44
September 5th, 2008 at 4:51 am
Hi Darren,
In principle, I agree with your comment of stories from CEO’s v. Burger flippers, but in Australia at least the current (Guy Russo) and former (Charlie Bell) CEO of McDonald’s both started off as burger flippers!