I Want a Customer Service Blog Aggregator

April 25th, 2006

Filed under:
Mixed Bag

I Want a Customer Service Blog Aggregator

Call me kooky, but I find wacky customer service stories pretty amusing. Maybe it’s because I spent years working at Tourism Victoria, the Horseshoe Bay Boathouse and Recreation Oak Bay when I was in high school and university.

I was pleased, then, that Tod pointed me to Public Radio Slave. He’s a phone answerer at a public radio station and must handle weird and wonderful calls from listeners. Here’s an example:

“Hello, I was just listening, and I heard the announcers talking about who won the medal in the figure skating.”

“Yes, that was the last story on All Things Considered.”

“WHY WOULD THEY DO THAT? WHY WOULD THEY SPOIL IT FOR EVERYONE? I WANTED TO WATCH IT ON TV TONIGHT!! THEY SAID THE JAPANESE WON!!”

I’ve always said that I’d rather read a corporate blog by a burger-slinger at the drive-in window on Friday night than the McDonald’s CEO. Somebody should build a site that aggregates and rates all the blogs written by customer service workers.

Comments: 14 Responses so far

Razib Ahmed
April 25th, 2006
4:54 pm

“Somebody should build a site that aggregates and rates all the blogs written by customer service workers.”
Yes, I agree with you and hopefully there will be a comprehensive Customer Service Blog Aggregator by any major blog networks.

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Krishen
April 25th, 2006
8:04 pm

That’s one funny example. Thanks for the smile :)

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Keith
May 18th, 2006
3:24 am

I too love to see a different approach to customer service and great examples of good service.

Wnat a way of assessing how good a hotel is? Look for shower caps - http://the-warren.com/blog/?p=44

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BMW Sydney
September 5th, 2008
4:51 am

Hi Darren,

In principle, I agree with your comment of stories from CEO’s v. Burger flippers, but in Australia at least the current (Guy Russo) and former (Charlie Bell) CEO of McDonald’s both started off as burger flippers!

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Virgilio Paralisan
October 6th, 2008
9:09 pm

The most dramatic customer service stories are coming usually from the most mundane things simply because people have demonstrated that the greatest experience in customer service comes from simply doing the most decent and most compassionate acts to help someone get over a “pain”.

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andrew
November 20th, 2008
2:14 pm

yes, that should be useful

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Web Host
January 11th, 2009
9:26 pm

Bring on the customer service blog aggregator!

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Mazda
February 23rd, 2009
3:48 pm

Any updates on that aggregator?

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deanna
February 27th, 2009
2:32 pm

customer service and marketing skills seminar at sears attorney law building in irvine with mike and steven and the sears promotion series searsatty

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Ben Cousins Bio
March 30th, 2009
3:24 am

I’m currently reading ‘Predictably Irrational’ by Dan Ariely and he draws an excellent distinction between a customer’s social relationship with businesses and their strictly commercial relationships with businesses, and how dangerous it is for businesses to blur the two, especially when aiming to provide good customer service.

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gabi
April 7th, 2009
3:05 pm

the promotion for customer care and feedback from the focus group with gloria lee irvine will be at the uci conference center 2nd floor 8 am

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Jon
May 7th, 2009
7:24 pm

I actually have a site, http://www.servicewins.com, that is a place for people to submit customer service experiences, both positive and negative. It doesn’t aggregate from other blogs, but it is starting to grow with customer service stories. The site is new, but perhaps you can share some of your own. There are plenty of funny customer service stories, and it would be great to have a huge collection in one place.

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