April 25th, 2006

Filed under:
Mixed Bag
6 Comments »

I Want a Customer Service Blog Aggregator

Call me kooky, but I find wacky customer service stories pretty amusing. Maybe it’s because I spent years working at Tourism Victoria, the Horseshoe Bay Boathouse and Recreation Oak Bay when I was in high school and university.

I was pleased, then, that Tod pointed me to Public Radio Slave. He’s a phone answerer at a public radio station and must handle weird and wonderful calls from listeners. Here’s an example:

“Hello, I was just listening, and I heard the announcers talking about who won the medal in the figure skating.”

“Yes, that was the last story on All Things Considered.”

“WHY WOULD THEY DO THAT? WHY WOULD THEY SPOIL IT FOR EVERYONE? I WANTED TO WATCH IT ON TV TONIGHT!! THEY SAID THE JAPANESE WON!!”

I’ve always said that I’d rather read a corporate blog by a burger-slinger at the drive-in window on Friday night than the McDonald’s CEO. Somebody should build a site that aggregates and rates all the blogs written by customer service workers.

Comments: 6 Responses so far

Razib Ahmed
April 25th, 2006
4:54 pm

“Somebody should build a site that aggregates and rates all the blogs written by customer service workers.”
Yes, I agree with you and hopefully there will be a comprehensive Customer Service Blog Aggregator by any major blog networks.

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Krishen
April 25th, 2006
8:04 pm

That’s one funny example. Thanks for the smile :)

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Keith
May 18th, 2006
3:24 am

I too love to see a different approach to customer service and great examples of good service.

Wnat a way of assessing how good a hotel is? Look for shower caps - http://the-warren.com/blog/?p=44

[Reply]

BMW Sydney
September 5th, 2008
4:51 am

Hi Darren,

In principle, I agree with your comment of stories from CEO’s v. Burger flippers, but in Australia at least the current (Guy Russo) and former (Charlie Bell) CEO of McDonald’s both started off as burger flippers!

[Reply]

Virgilio Paralisan
October 6th, 2008
9:09 pm

The most dramatic customer service stories are coming usually from the most mundane things simply because people have demonstrated that the greatest experience in customer service comes from simply doing the most decent and most compassionate acts to help someone get over a “pain”.

[Reply]

andrew
November 20th, 2008
2:14 pm

yes, that should be useful

[Reply]

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