DarrenBarefoot.com

I use Constant Contact at work as well. At first I thought the phone calls were a nice personal touch, but not so much anymore. We add hundreds of subscribers a month and I’m always having to call them to confirm that we’re not spamming people. Pain. in. the. ass.

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I seriously can’t endorse CampaignMonitor highly enough. They have a great reporting interface and have always been very responsive to me as a customer.

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I second Larry’s recommendation of Campaign Monitor. They just rock. They get it all right. Simple and effortless. The interface is also easily the best I’ve ever used, and that matters to me and my clients because that’s where you end up spending all your time.

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I had the same experience, phone calls and an e-mail a day. I’ll check out Campaign Monitor.

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I’ve used Campaign Monitor for roughly a year and a half now and I can’t recommend it highly enough. Great reporting, service and the interface is extremely easy-to-use. Try it out.

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We will never use Constant Contact because they spam. Their anti-spam policy is a joke. We NEVER opt in to e-mail lists, and yet we receive UCE from CC customers. Today is the fourth time we’ve used their unsubscribe link, reported abuse to their abuse address, and complained to their customer as well. It doesn’t stop. We get an apology, and then eventually more spam. I’m here because I’m finally on the warpath and looking for info on how to get them to stop spamming us. Anyone have any ideas?

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Mark Reply:
May 19th, 2009 at 8:03 am

Hi Rick,
Constant Contact can permanently remove you from future mailings. They have a global block entry. if you give them a call they can permanently remove you from all CTCT mail.

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NOTE FROM SITE OWNER: The following comment appears to have been sent from a Constant Contact employee, pretending to be a customer. See this page for details.

I send out an email 4 times a month through Constant Contact and it’s much more cost effective then Campaign Monitor! They even have free live tech support…most other email marketing companies don’t! I love Constant Contact!

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NOTE FROM SITE OWNER: The following comment appears to have been sent from a Constant Contact employee, pretending to be a customer. See this page for details.

I love Constant Contact! Their product is easy to use and always produces a great looking e-mail. Plus, their support is so friendly and helpful, I’m never left wondering “if I could do this…” or “how did he do that?” CC is THE best!

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I’m commenting because I saw today’s post from Common Craft.

I’m a ConstantContact customer–been a paying customer for two years–and it’s not the level of emails that drive me nuts–it’s the number of PHONE CALLS. It’s insane. You don’t opt in, and there’s no place on the website to opt out. In fact, I’m surprised more folks haven’t blogged about this. We’re spending $20/mo ($480/year) to be telemarketed by ConstantContact. If I found an html email solution that was comparably priced, I would move in a heartbeat.

That ConstantContact has apparently decided to try to spin complaints about this contact policy REALLY reflects badly on ConstantContact.

People trust personal information like their phone number with ConstantContact, with no indication of how many times you’ll get an unsolicited call from a “Customer Service Agent” basically looking to sell you a higher-paying package. And it’s A LOT of calls. For a company that puts so much into “privacy” and making sure that you’re not using their service to spam other people, they sure have a lax customer contact policy themselves.

It’s too bad, too. ConstantContact has some reasonably decent materials about email marketing. They have a decent service. Their customer contact policy is a huge ding in otherwise decent experience.

Bad form, ConstantContact. Get someone from executive customer service or your PR arm to answer these blogs, as they raise legitimate concerns that reflect poorly on your company.

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I like Constant contact, as it is economical compared to the other services mentioned. We send about 5-8 emails a month to our subscribers (100% OPT IN), between 40,000 to 50,000 emails a month. For businesses with a more limited mailing list and less frequent communication with clients, the other programs may be more cost effective.

My one complaint is actually about the SPAM Policy. Members of our mailing list complete a long questionnaire and are advised at every opportunity that removal requests are honored immediately. Yet consistantly people who sign up either forget or are plain inconsiderate, and rather than asking to be removed (unsubscribe) report SPAM.

SPAMMERS and FAKE SPAM REPORTERS both engage in damaging practices, and it would be helpful if Constant Contact not only protect the mail recievers from SPAM but also their clients from fake complaints.

That is it. Constant Contact has done the job for us so far. The advanced Editor is easy to use, the delivery of emails timely, and the reporting sufficient.

Thanks.
Sarah

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Constant Contact has NOT provided our company with good service. Everytime I place a call to their support line I can expect to be on the phone for a solid 30 - 60 minutes depending how long I am put on hold for.

We have NOT gotten the service we had hoped for, and although they are a low cost provider it is not worth it for the complications we have encountered. We are currently terminating our services.

HORRIBLE EXPERIENCE

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Constant Contact had an amazingly successful IPO on NASDAQ yesterday… the third most successful initial public offering of any tech company YTD, brightening the IPO prospects of many other tech ventures. The analysts like CTCT’s story and business model. The increased scrutiny of being a public company may address some concerns stated here but you have to admire a company that increases their capitization to $800 Million in a single day.

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I been using them (constant contact) for about 6 months now, overall I am happy with their service.
They have a very simple control panel to create an email and they have bunch of pre design template, I don’t use any of their templates so I can’t comment on that, they have an advance editor which I use and it is about 95% customized able that works grate for me.
I don’t know about their pricing compare to other companies they are the only one that I ever used, the effect that they have on our business was great, before all of our sales people had to email to their own customers which was a nightmare now I can setup an email and send to more than 2000 people and I can track if it bounces, been reported as spam, opt-outs opened, clicked and forwarded. The only thing I don’t like about them is they only have one Admin per account and there is no sub account, so if we want to delete anybody I have to do it personally, same thing about uploading new contacts (individually is not a problem but uploading the list should be done Admin only)
They did called me during the free trial period and send me few emails (even after that I switch to paying plan)
I usually have to email about 20 pictures with each email that I am sending, with constant contact you get only 5 images that you can upload to their server and use it with your emails, if you want to have more images you have to pay for it (you have to upgrade your account to premium image hosting account) so I end up sending the emails with the link to pictures on our own site.
Anyhow overall I am happy with their service, if you are emailing to more than 500 people their price seems fine but less than that I think they are a little over priced.

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I wish I had read this before I signed up. They are bugging the crap out of me. I just emailed them and sent a support ticket to stop with the calls and emails.. what a waste of my time.

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