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Regular readers may recall our previous pain caused by a VanCity error. Happily, our bookkeeper has developed a workaround, so we don’t have to suffer the agony of switching banks again.

And yet, VanCity continues to irritate me. Their latest salvo involves a piece of direct mail associated with my Enviro Visa card (buy stuff and feel smug!). They’re offering ‘2000 bonus points’ (don’t ask me what they’re redeemable for) if I register today at www.myvisarewardsplus.com.

I figure that VanCity is a trustworthy organization, so I’ll go ahead and give it a try. I go to register at the site, and they present me with a mercifully brief registration form. I enter all the required fields, click Submit, and then disaster strikes. Here’s the error message:

Sorry, at least one of the required fields is either blank or contains incorrect information. For further assistance, please contact us at 1.800.611.VISA. If you have forgetten your password, use your browser’s back button and click the “Forgot my Password” link.

Here’s the problem–they don’t indicate which field contains incorrect information. There’s only 12 fields, and they all look correct to me. Unfortunately, the UI is no help in indicating where the error lies. Not to mention, of course, that the ‘forgotten your password’ text shouldn’t be there, as this is a registration page. Bollocks, I say.

I should have given up there, but I shrugged my shoulders and called their help line. After wading through several layers of voice mail options, the friendly recorded message advises me that I can only obtain help during office hours on weekdays.

Truly, an impressive failure in direct marketing. VanCity seems bent on chipping away at what’s left of my customer goodwill.

This entry was posted on Sunday, November 12th, 2006 at 8:07 pm and is filed under About this site. Tag Testing Project: No Tags. Photo by . You can skip to the end and leave a response, or trackback from your own site. If you don't see your comment within a day or so, drop me an email. Sometimes my comment spam filter gets overly zealous.