I Tried Mozy, and It Failed Me Twice

December 19th, 2007

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Technology

I Tried Mozy, and It Failed Me Twice

Living abroad, we’ve been a little irresponsible about backups. We have a portable hard drive, but it’s pretty full, and it’s in the same room as our computers. After reading Anil Dash’s glowing report on the online backup service Mozy, we decided to give it a try.

What a disaster.

I’ll spare you all of the boring details, but their Apple client is in beta, and clearly deserves a downgrade to alpha. Despite a responsive and reasonably helpful support department, I could never get it working on my MacBook. Julie faired a little better, but the client spontaneously stopped working on her MacBook after a few days.

The support dried up a week ago, and today I got a message asking that I call their support line. I’ve already spent way more time than I should need to on troubleshooting the software, so I’m done. I’ve requested a refund.

We paid US $207.90 for unlimited backup of two computers for two years. That seemed like a good deal, so I’m in the market for something at a similar price point and pain-free on the Mac OS. Do you have any suggestions?

.Mac is out, because we have about 200 GB to store, not 10. Plus it would cost almost twice as much. Lastly, we’re not on OS 10.5.

UPDATE: I see I’m not alone in my frustrations with Mozy or the lack of Apple options .

Tags: apple, failure, mac, mozy, online-backup

Comments: 9 Responses so far

Jeff
December 19th, 2007
6:03 am

I was considering a TB external drive for about $300-400, but decided to go with Mozy instead. Very happy with it, and at 5 bucks a month, I am saving money (for a few years anyway) and am also avoiding the hassle of potential breakdowns on an external device. I used the Free Mozy for a year and was really impressed with how worry free it is, since I seem to keep more and more stuff on my computer that I would hate to lose, decided to upgrade to the unlimited option.

Sounds like the Mac experience is not so good. Sorry to hear that. Sounds like Mozy really screwed up offering the Mac service

-A very happy Mozy customer

[Reply]

Michael Buckbee
December 19th, 2007
6:44 am

I’m currently using Amazon’s S3 storage service as an offline storage solution running off my Mac via the S3sync utility.

This is a little geekier to setup than alternatives, but is rock solid in every day use.

There is a good tutorial at:
http://blog.eberly.org/2006/10/09/how-automate-your-backup-to-amazon-s3-using-s3sync/

Now, this does clearly fail on the price side of the equation, for 200gb of data you’re looking at about 30 a month for using S3. Which likely doesn’t seem like nearly the same “good deal” that Mozy was offering.

However, this is your data we’re talking about and given the economies of scale involved I’d have to question how a startup was planning on sustaining itself at roughly half the cost of Amazon’s solution.

- Mike

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Richard Akerman
December 19th, 2007
11:51 am

Have a look at JungleDisk, which also uses Amazon S3.

http://www.jungledisk.com/

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Brooks
December 19th, 2007
12:23 pm

Ditto for JungleDisk. I use it on the Mac and it works perfectly.

I used to use S3Sync too and that worked fine, but JungleDisk is “nicer”.

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Michael Buckbee
December 19th, 2007
9:56 pm

I had looked at JungleDisk as well, but opted not to use it because does some weird “optimizations” in it’s naming scheme of S3 buckets and folders that are helpful for its internal operation, but if they ever go away would present a real barrier to using another generic tool.

For example, while I use S3Sync to backup my files, to monitor or retrieve a file I use S3Fox (the S3 Firefox addon that makes S3 look like an FTP site).

- Mike

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darren
December 20th, 2007
1:57 am

Thanks for the recommendations, I’ll check out JungleDisk and plain old S3.

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Mack D. Male
January 5th, 2008
11:25 pm

I’m a huge Mozy fan, but I’ve only ever used it with Windows machines. Sorry to hear you had trouble!

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Leigh J Syth
April 30th, 2008
4:37 am

I was in the same situation as you, 200GB ish of data, need to backup and could not find a provider cheap enough that fully supports Windows and MAC. I found a company at http://www.onlinedatastore.co.uk who offer a 200GB account for 9.95 per month and supports MAC and Windows. I like this service because they offer a “seed load function” this means you send them your data on a disk and they upload it to their servers and send you the disk back. You then only backup the daily changes, worked well for me. I also understand this can work in reverse should you lose data, I have fortunately not had reason to try this out yet. Finally, I pay them monthly so don’t have to pay for a year upfront.

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