Two weeks ago I stayed at the Sheraton Wall Centre for a few days. I made liberal use of their Internet access (priced at about CAN $12 a day, which is a deal at a four-star hotel). As usual, to sign up for their service, you had to complete an online form that popped up when you opened your browser. Here’s what it looked like (as always, click for a larger version):
Hilariously, the bottom half of the form is labeled “Ignore the Following Fields and Click Submit”. Then there are three fields, each labeled ‘Ignore This Field’.
Obviously this is a UI disaster. I’m sure there’s some peculiar explanation why the developer could edit field labels but not actually the form itself, but that’s not really satisfactory, is it?There are actually two separate design disasters here. The less obvious one is the use of the software design term ‘field’. I don’t think the average hotel internet user understands that those blank areas are called ‘fields’. Most people just call them ‘boxes’.