Technical Writing
While I have worked as a writer in a variety of capacities,
my focus is on technical writing. This page includes
links to my technical writing resume and samples from
my salaried positions and contract work.
I'm currently a partner in Capulet
Communications, a professional communications company.
Read about our services
and clients
and don't miss our weblog.
My technical writing resume is available in the following
formats:
You will require Adobe Acrobat Reader to view some
of these documents. To install this program, go to www.adobe.com.
- At Cape Clear Software, I write a variety of user
documentation for a suite of Web Services products.
These excerpts from a user's guide--a high-level
product introduction and a detailed integration
procedure--demonstrate my versatility (in addition
to writing these chapters, I also created all of the
images) and ability to articulate both the abstract
and the minute.
- Devised, coordinated, wrote and edited the Meridian
Project Pack Getting Started Guide, a 130-page introductory
manual for MPS's major product suite. This manual
coincided with my decision to focus on online documentation,
a choice that saved the company an estimated $40,000
in printing costs. This excerpt
contains three chapters regarding MPS's flagship product.
- This
WebHelp system is the first-generation documentation
accompanying MPS's new ASP service, ProjectTalk.com.
As it was developed very quickly, this was "triage"
documentation. My goal was first and foremost to address
some specific questions that users had.
- The following are articles that I have written for
industry journals, including Intercom
and the IEEE
Professional Communication Society Newsletter.
Because these journals are not available online, I
have provided the text in PDF format. Click the first
page of the articles below to view them.
The following articles will appear in forthcoming
journals:
Intercom,
February, 2002
IEEE-PCS
Newsletter, April, 2002
- I completed a writing project for Black Box Games,
a game development company. Heading up a team of four
writers, we developed scripts for Sega
Soccer Slam, a video game for the Microsoft XBox
console. We wrote (and I edited) over 10,000 comments
that were spoken by in-game characters.
- Writing procedures to document features or explain
workarounds was one of my most frequently performed
tasks at MPS. This
technical bulletin was an occasion where I had
to try to clarify a confusing procedure for the user.
In this case, I helped to resolve the programming
side of the issue, which explains why this bulletin
is only applicable to certain release builds of the
products.
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